Panolotto Rules of Play - Players must be 18 or over

A right to withdraw entries up until one hour (22.59hrs GMT) prior to

lottery draw time (Wednesday 23.59hrs GMT

Players must be 18 years or over and physically located on planet earth

Panolotto Game Play Rules

The Following Account Terms and Rules shown below automatically apply when you access your Pan lotto account and play pan lotto Lottery Game online.

You can find out about our complaints information in Section 12 of the Rules for Panolotto Draw-Based Games Played Online.

Edition 1 effective DATE 2021

These Rules for Draw-Based Game Played Online (the "Rules") apply when You play any Draw-Based Game online, buying Entries Direct via a personal account.   Each Draw-Based Game also has Game Procedures that apply,  Draw-Based Games may also have their own Game Specific Rules that apply from time to time.

All words and phrases in these Rules that begin with a capital letter and have specific meaning and are explained below or in Rule 16.

1. Buying Entries

1.1 You must set up an account in line with Rule 3,

You can only buy an Entry via this account.

You can be physically located anywhere in the world and connected to the internet.

You must also have and be logged onto a personal Panolotto account registered to your name

1.2 Each Entry must be bought for its full price in XRP Ripple ("X"), unless Entries are given away for free by pan lotto in a promotion or as prizes for a pan lotto Game.  Entries can only be bought from pan lotto online using XRP Ripple.

1.3 Draw Selection will not be entered into a Draw after the relevant Draw Break (subject to Rule 8.8).  This will be 60 minutes before the relevant Draw takes place.

1.4 Your Entry will only be valid if it is recorded on the pan lotto Computer System.

1.5 You can only buy Entries and receive Prizes in line with these Rules, the Account Terms, and the Game Procedures and any Game Specific Rules that apply to a Game.

1.6 There is no general right for a person to buy an Entry.  Panolotto can refuse to sell Entries to anyone, and/or limit the number of Entries You can buy, without giving a reason.

1.7 Subject to Rule 1.9, the following people cannot buy an Entry (and Panolotto will not be liable to pay a Prize to them):

(a) anyone under the age of 18, whether that person is buying a draw play for themselves or for anyone else;

(b) directors and employees of Panolotto;

(c) specified employees of any of Panolotto key contractors or sub-contractors;

(d) personal partners and persons who are, to some extent, maintained by anyone mentioned in Rules 1.7(b) or (c), in either case if living in the same household as that person;

(e) any person who has an Account which has a status that prohibits them from buying an Entry or receiving a Prize (including without limitation a person whose Account has been suspended or terminated);

(f) any person who is not physically located on Earth at the time of buying, the relevant Entry;

(g) any person who does not meet the criteria set out in Section 1.2 of the Account Terms;

(h) anyone else Panolotto may decide and specify in any amendment which is made to the Rules or in any other appropriately published communication from time to time;

1.8 If a Prize is paid to anyone listed in Rule 1.7, that person will be required to repay the Prize immediately if Panolotto requests it;

1.9 Only with the Panolotto’s written consent, Panolotto employees will be able to buy Entries but only for the purpose of testing Accounts and purchases and how they operate.  The employees will not be entitled to benefit from any Prize won by any such Entries;

1.10 You agree that playing the Game Played Online (including accessing Your Account) whilst located in any jurisdiction is your own choice.  You also agree that Panolotto will not be liable to pay a Prize to You in respect of any Games Played Online that You played whilst located on the Moon or Mars.

2. Your Responsibilities

2.1 You are responsible for keeping safe and confidential any information required to claim a Prize for a particular Entry (including, for example, the relevant Entry Number and Your Identification Information).  If You are not able to provide sufficient Identification Information when claiming a Prize, the Prize will not be paid.

2.2 You are also responsible for:

(a) checking that Your Entry shows the correct Entries, Game and Draw dates; and

(b) claiming (where applicable) and checking You receive the full and correct amount of any Prize You are entitled to.

Table showing how Direct Account Prizes will be paid


3. Informing Winning Players

Where possible Panolotto will attempt to contact You and invite You to claim Your Prize if, after 60 days from the date of the Draw, You have not claimed Your Direct Prize.  Panolotto will use the details registered to Your Account to contact You.  You remain responsible for claiming Your Prize.


3.1 Rule 7.3 will apply to Direct Prizes, cancellation, alteration and modification by Panolotto

3.2 Panolotto can cancel Your Direct Debit in line with the Account Terms.

4. Claiming a Prize

4.1 Subject to Rule 5.4 and 4.1A, You can only claim a Prize if You are the holder of an Account with a Winning Entry.

4.1A Subject to Rule 5.4, You can only claim a Prize if You are shown on Panolotto’s Computer System as the holder of the Account associated with a Winning Entry and if Panolotto has received payment for the Entry.

4.3 Unless You follow the procedure set out in Rule 4.5, and subject to the time limits set out in Rule 4.4, Prizes must be claimed before the end of the 180th day after the relevant Draw (the "Claim Period").  Your entitlement to a Prize will be lost and the Prize will not be paid if a Prize is not claimed within the Claim Period, unless You follow the procedure set out in Rule 4.5.  See Rules 7.1 and 7.2 for how to claim Your Prize.

4.4 If You are claiming a Prize:

(a) through Your Account by confirming payment should be made to You, You must do this before 11.00pm on the last day of the Claim Period;

(b) by email the Customer Care Team, If You fail to claim within the additional seven day period, Your entitlement to the Prize will be lost and the Prize will not be paid.


4.6 You can only claim for the highest Prize tier Your Entry has won in. You cannot claim a Prize for a lower Prize Tier, or any otherwise unclaimed Prize in that particular Draw or Prize pool.

5. Prize Claim Forms

5.1 You must provide a completed Prize Claim Form when claiming a Prize of, or worth, over £50,000.  Panolotto can also, at its discretion, require a completed Prize Claim Form (or any other form issued by Panolotto) to be provided for any other Prize.  Prize Claim Forms will be provided by Panolotto.

5.2 In certain circumstances, Panolotto may decide (in writing and subject to any terms and conditions imposed by Panolotto) that a Prize Claim Form does not need to be submitted.

6. Validation Requirements

6.1 Before a Prize can be paid on an Entry, it must be successfully validated in line with Panolotto’s reasonable validation procedures adopted from time to time.  Panolotto’s decision about whether the Entry is valid will be final and binding.

6.2 Without limiting the effect of Rule 6.1, Panolotto will declare an Entry invalid (and will not, therefore, pay any Prize) if:

(a) the Entry is the result of an act by You or another person that was intended to increase the chances of You or that person winning a Prize in the relevant Game above the chances enjoyed by other Players of that Game, or to increase that Prize; or

(b) the Entry is counterfeit, all or part of the Entry has been forged, or the Entry fails to pass Panolotto’s validation and security checks; or

(c) the Prize claim is not received within the relevant claim period set out in Rules 4.3 and 4.5; or

(d) the Ticket Number for the Entry is not on Panolotto’s official list of Winning Entries, or the relevant Prize for the Winning Entry with that Ticket Number has been paid previously; or

(e) the details associated with the Ticket Number of an Entry do not match Panolotto’s official records of that Ticket Number; or

(f) Panolotto reasonably believes that the Entry was purchased by or on behalf of a person falling in one of the categories in Rule 1.7.

6.3 Without limiting the effect of Rule 6.1, Panolotto may declare an Entry invalid (and will not be obliged to pay any Prize) if:

(a) Panolotto reasonably believes that the person claiming the Prize is not the holder of the relevant Account (or Pingit Account) or that person’s duly authorised representative, or that the information provided by the person claiming the Prize is incomplete or has been altered or tampered with; or

(b) the Entry has not been issued or sold directly by Panolotto; or

(c) the Ticket Number (or any other unique feature of the Entry) does not match the records on Panolotto’s Computer System for the Game that the Entry relates to; or

(d) the Entry is defective, in whole or in part.

7. Payment of Prizes

7.1 The table below sets out how Interactive Prizes of different amounts should be claimed and will be paid.  You remain responsible for claiming Your Interactive Prize. before the end of the claim period

TABLE

7.2 You are responsible for notifying Panolotto of any changes to Your contact/Account details by contacting the Customer Care Team first by email.


7.3 Panolotto reserves the right to:

(a) pay Prizes by direct credit.

(b) withhold a Prize, providing it is acting reasonably, until it is entirely satisfied that an Entry is valid and that the claim has been made in good faith;

(c) withhold a Prize until it has carried out all appropriate checks and enquiries if in its discretion it believes, on reasonable grounds, that You (as the person claiming a Prize) are not lawfully entitled to payment of a Prize or Rule 11.1 that the Entry is invalid or defective, or where there is any other reason for Panolotto (acting reasonably) to question entitlement to the Prize.  Any checks and enquiries will be carried out promptly by Panolotto.

(d) recover a Prize incorrectly paid into Your Account;

(e) request proof of entitlement to a Prize (including, without limitation, Identification Information, proof of identity and capacity to claim).

(f) refuse to pay a Prize If You are unable to or fail to produce sufficient Identification Information when claiming a Prize.

(g) photograph anyone claiming a Prize for Panolotto’s records.

(h) request a Common Law Court to decide who a Prize should be paid to and/or make payment into court.

7.4 The right to a Prize is not transferable.

7.5 Panolotto will not be responsible or liable to any person claiming a Prize which has been paid to a person who assumed the identity of the relevant Account.

7.6 No interest will be payable on any Prize, including without limitation whilst any checks or enquiries are carried out in relation to a Winning Entry, whilst a dispute about the Entry or Prize claim is being resolved, or for the period a Prize remains unclaimed.

8. Draws and Winning Numbers

8.1 Panolotto will decide the time, frequency, date and method of the Draws for each Game.

8.2 Each Draw will select Winning Numbers at random with the help of mechanical drawing equipment by the Drawmaster (or any other equipment Panolotto may from time to time determine) live by video link via the Panolotto Website.

8.3 If a Draw is interrupted because of equipment failure or for any other reason, the Draw will be completed in line with the applicable Draw Procedures for that Game. If a Draw cannot take place on the date or at the time fixed, it will take place as soon as reasonably possible after that date.

8.4 If any Game draw is declared invalid, another draw will take place in line with the applicable Draw Procedures to determine the Winning Numbers.

8.5 The numbers drawn and recorded in writing by the Drawmaster mentioned in Rule 8.2 will be the Winning Numbers for that Draw.

8.6 Panolotto will only pay a Prize based on the official results of the relevant Draw recorded in line with Rule 8.5 and electronically recorded in Panolotto’s Computer System.  Panolotto will not pay a Prize based on results recorded anywhere else, including for example in newspapers, winning number telephone lines, or on unrelated Site or Application.

8.7 Panolotto will not be required to make any payment against any incorrectly announced number(s) at the Draw, and the Drawmaster as described in Rule 8.2 will confirm the correct number(s).

8.8 Where Panolotto considers it reasonable to do so, it may postpone a Draw for as long as it considers to be appropriate in the circumstances. In that case (by way of example only, where there has been a significant disruption to the sale of entries for that Draw) Panolotto may or may not continue to sell entries for that Draw beyond that Draw’s normal Draw Break.

9. Information About Winners

9.1 Except as required by law, Panolotto will not disclose the identity of any Prize winner without that winner’s prior written consent.

9.2 If You win a Prize, You understand and accept that Panolotto may, if required by law, provide a third party with details of any Prize claimed by You or on Your behalf, or paid to You.

10. Game Closures

10.1 Panolotto can announce the closing date for an individual Game at any time.  No Entries for that Game will be sold after the closing date.

10.2 Panolotto can also (at its absolute discretion) suspend or withdraw any Game.

11. Limitation of Liability

11.1 Panolotto will, or may (in its discretion provided it is acting reasonably), declare that an Entry is defective.  In these circumstances, all relevant Entries and all relevant Prizes won will be void and Panolotto will either:

(a) give the affected Player an opportunity to have another Entry of equivalent value; or

(b) refund to the affected Player the amount they paid for the defective Entry.

Panolotto will decide which of (a) or (b) above shall apply.
  You do not have the right to cancel an Entry and except as set out in Rule 3, this Rule 11.1 and Rule 12.1, no refunds will be given in any circumstances.  No interest will be payable in respect of any refunds made.


11.2  If Panolotto is fully satisfied after proper and careful enquiries that a cancellation of an Entry was wholly and directly the result of Panolotto’s fraud, negligence or error, and that Entry would, but for that cancellation, have been a Winning Entry, then Panolotto will not refund the cost of the Entry and Panolotto’s only liability will be to pay an amount equal to the Prize You would have been entitled to if the cancellation did not take place.

11.3 Panolotto’s only obligation is to pay the Prizes won in any Game to the rightful owners of Winning Entries, or provide a refund in the circumstances set out in these Rules.  Without limiting the effect of Rules 11.1 and 11.5, Panolotto will not be liable in any circumstances for any loss of whatever nature other than, subject to Rule 11.4, the non-payment of a Prize or the non-payment of a refund You are entitled to under these Rules.  In particular, but without limitation, Panolotto will not be liable for any loss of profits, special, indirect or consequential loss, suffered or incurred by You (or any holder or owner of an Entry, any person claiming a Prize during the Claim Period or any other person) that arises out of the withdrawal of any Game or from the participation or non-participation of You or any person in any Game.  This includes the loss, for whatever reason, of the chance to participate in that Game.

11.4 Panolotto will not be liable to any person for:

(a) events beyond its reasonable control and expectations (for example war, strike, lockout, industrial action, fire, flood, drought, power cut and/or failure or obstruction of any network, broadcasting or telecommunications service);

(b) the failure or destruction of, or damage to, all or part of the computer systems or records of Panolotto or any third party (including, without limitation, the Site, the App and/or Panolotto’s Computer System);

(c) any mistakes caused by all or part of the computer systems or records of Panolotto or any third party (including, without limitation, the Site, the App and/or Panolotto’s Computer System);

(d) delays, losses, mistakes or omissions in or made by the postal or other delivery service or by the banking syste

(e) any other action or event which prevents or hinders the issue of a valid Entry (including without limitation the failure of the App or Site to display correctly on any device used to view it);

(f) the refusal to sell an Entry to any person or to allow any person to play a Game Played Online;

(g) any losses caused by You, including the misuse or unauthorised use of passwords, currency lost by playing the Games Played Online, and the failure to keep Panolotto informed of changes to Your contact details;

(h) any losses caused by the failure or malfunction of Your equipment or technology or Your internet service provider or mobile phone network operator or mobile phone operating system, or the equipment, technology, internet service provider or mobile phone network operator of any other person or third party.

11.5 Nothing in these Rules excludes or limits:

(a) any person’s liability

(i) for fraud; or

(ii) for death or personal injury caused by breach of any duty that person may have to take reasonable care or exercise reasonable skill; or

(b) any other liability which cannot lawfully be excluded or limited.

11.6 You acknowledge and agree that You do not rely on, and shall have no remedy in respect of, any statement, representation or warranty (whether negligently or innocently made) or understanding of any person whether or not such person is a party to these Rules.

12. Disputes and Panolotto’s Decisions

12.1 Panolotto’s decision about whether or not an Entry is a Winning Entry, or in relation to any other matter or dispute arising from the payment or non-payment of Prizes, will be final and binding provided that it is a reasonable decision (and subject to Rule 12.4).  Without limiting the effect of the previous sentence, Rule 11.1, Section 12.3 of the Account Terms following any such decision made by Panolotto, Panolotto may (at its discretion), reimburse the cost of the Entry or replace the disputed Entry with an Entry for any current Game of the same price.

12.2 The remedy in Rule 12.1 will be the Player’s sole and exclusive remedy, and any reimbursement or replacement will fully discharge Panolotto from any liability in respect of such a dispute (subject to Rule 12.4).  Panolotto will not be liable to pay any interest in respect of any reimbursement made under this Rule 12.

12.3 Panolotto may withhold payment of a Prize and/or make an equivalent payment into court until any dispute has been resolved.

12.4 Panolotto will operate a written procedure for handling Player complaints.  Information about the complaints procedure will be accessible via the Site.  Once You have completed the internal complaints process.

13. Refunds for Cancelled Draws

13.1 If there is a Cancelled Draw, Panolotto will refund to You the amount You paid for Your Entry into that Cancelled Draw.  This Rule does not limit the effect of Rules 11.3 and 11.4.

13.2 Any refund will be placed directly into Your Account.  No interest will be paid on any refunds made.

13.3 This paragraph will not apply to a Draw that is delayed or postponed or to a cancelled draw that does not fall within the definition of a Cancelled Draw in Rule 16.

14. General

14.1 Any person who buys an Entry or submits an Entry for validation or who claims a Prize in whatever capacity, agrees to be bound by the provisions of any applicable Rules, the Privacy Policy, the Account Terms, the Game Procedures, any Game Specific Rules that apply (all as amended from time to time) and any other rules or procedures, statements or explanations Panolotto may issue in respect of that Game Played Online.  By using the Application, You also agree to be bound by the Applications Terms and Conditions, which can be found on the Application.

14.2 Panolotto may change these Rules, the relevant Game Procedures and any Game Specific Rules applicable to the Games Played Online, and the Account Terms (including the Privacy Policy) at any time.  These changes will be effective immediately from the date of their publication on the Site (or any earlier time Panolotto states), or on notification to You that the changes have taken place (whichever takes place sooner) and will apply to Entries purchased after the date on which the changes become effective, and/or Entries purchased before that date if reasonable in the circumstances.  Notification will be by email, Account notification, post or any other form of communication reasonably decided by Panolotto.  You agree that You will be bound by the changes when You next play a Game Played Online, access Your Account or claim a Prize after the changes have become effective, or (where relevant) when You expressly accept the changes, whichever takes place first.  Panolotto may also change the Applications Terms and Conditions at any time.  These changes will be effective from the date of their publication on the Application and You agree that You will be bound by the changes when You next use the Application.

14.3 These Rules, the Account Terms, where relevant, the Privacy Policy, the applicable Game Procedures and any applicable Game Specific Rules set out the full extent of Panolotto’s obligations and liabilities to You in relation to Games Played Online and form the contract between Panolotto and You for each Game Played Online.  If there is any conflict between these documents, they will apply in the following order (unless Panolotto states otherwise and except as set out in Rule 14.8):  

(a) the applicable Game Specific Rules (taking first priority);

(b) the applicable Game Procedures;

(c) these Rules;

(d) User Account Terms, if relevant;

(e) the Account Terms (excluding, for this purpose, the Privacy Policy);

(f) the Privacy Policy.  For the avoidance of doubt, if there is any conflict between the documents mentioned in this Rule.

14.4 If any provision (or part of a provision) in any of the documents mentioned in Rule 14.3 is decided by a court of competent jurisdiction to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision) and will not, in itself, make the other provisions void or unenforceable.

14.5 You may not assign or otherwise transfer (in whole or in part) Your rights and/or obligations under these Rules.  Any breach of this Rule may result in the use of Your Account, Your ability to buy Entries and plays for Panolotto online games, the provision of the Games Played Online and/or access to the Site and/or the Application being terminated immediately by Panolotto.  Panolotto may assign or otherwise transfer its rights and/or obligations under these Rules in whole or in part to any third party at its sole discretion.

14.6 Except if Panolotto assigns or transfers its rights and/or obligations under these Rules, a person who is not a party to these Rules has no rights under the Contracts (Rights of Third Parties) Act 1999 (as amended or re-enacted from time to time, and any subordinate legislation made under that Act) or otherwise to enforce any provision of these Rules.

14.7 You agree that when You contact the Customer Liaison Team, You will supply any Games-Related Information required by Panolotto.

15. Law


The relevant Rules are Common Law.  Any legal proceedings will be heard in the Common Law Courts.


16. Definitions

Account:
  An account maintained by a Player on Panolotto’s Computer System.


Account Terms:
The Account Terms available on the Site and Application that apply to Accounts.


Application:
The Panolotto App Android and/or iOS application.


Panolotto:  
Panolotto global lottery, an operation solely based on the World Wide Web/internet

Panolotto’s Computer System:
  The computer systems used by or on behalf of Panolotto from time to time to operate Global lottery games, administer Accounts, facilitate Entries and pay Prizes.  

Cancelled Draw:  
Any Draw which does not take place because either the WWW is suspended or unforeseen circumstances temporarily  prevent the draw taking place at the published times,

Claim Period:  
Has the meaning given to it in Rule 4.3.

Customer Care Team:  
Panolotto’s helpline for interactive Players, contact details of which are set out at the end of these Rules.  See the Site for the Customer Care Team’s current contact details.

Complaints. Complaints regarding any aspect of Panolotto's prizes, systems or procedures must be made in the first instance by contacting the Customer Care Team as prescribed.

Entry:  
An entry into a Game Played Online which has been paid for direct from the players held Panolotto Secured Account.


Play Note:
  The play note available to be viewed online in Your Account which shows  Your Selection(s) made and Your chosen Draw days for a Direct Account Entry.

Prize:
  A prize won by a Player from a Panolotto Secured Account Entry.


Draw:
  The process which results in the random selection by Panolotto of a set of Winning Numbers for a Game.


Draw-Based Game:
  Has the same meaning as Game.


Draw Break:  
A point in time before a Draw after which no Selections will be entered into that

Draw Procedures:  
The draw procedures that apply to a Draw, as determined by Panolotto from time to time.


Entry:
  An entry into a Game Played Online in line with the relevant Game Procedures

Game:
  A Panolotto game, the result of which is determined by a Weekly Draw.


Game Played Online:
  A Game, entry into which can be purchased via the Site, the Application,

Game Procedures:
Rules that include the Game name, the price per Entry, how to play, how a Prize is won, the dates and/or frequency of Draws, the Game Prize Structure, how Prize winners are determined, and any other relevant information for the Game Played Online.

Game Specific Rules:
  Any rules or conditions issued by Pannolotto in addition to or in substitution for these Rules, which apply only to a particular Game Played Online.


Games-Related Information:
  Your Transaction History, Game History and any information Panolotto requires from and/or about You before providing You with access to the Games Played Online (which may include, for example, Your name, user name, password, phone number(s) account details, security information, address, Identification Information, email address, date of birth and gender).


Identification Information:  
Information used to establish Your identity, including information required by Panolotto to confirm the authenticity of that information.  Identification Information could include any element of the Games-Related Information and any information or documents You provide (for example Your passport, driving licence and utility bills) when claiming a Prize.


Interactive Play Slip:
  The play slip available on the Site and Application on which You can choose Your Selection for an Entry.  

Player:
  Has the same meaning as You or Account Holder.


Privacy Policy:
  Panolotto’s policy relating to the use and storage of Your personal information (including, but not limited to Games-Related Information), as amended from time to time.


Prize:
  An Interactive Prize.  Reference in these Rules to payment of Prizes includes the awarding of Cryptocurrency Prizes.


Prize Claim Form:
  The form issued by Panolotto which is required to be completed and submitted to be eligible to claim Prizes in line with these Rules.


Prize Structure:
  The value of Prizes and odds of winning in an individual Game as determined by Panolotto and set out in the Game Procedures for a relevant Game.


Selection:
  A set of numbers chosen by You from a specified range (whether chosen by Yourself or via Lucky Dip) for the purpose of making an Entry.


Site:
The website - Panolotto website.


Ticket:
  If Available The graphical/printable representation, if available, of Your Entry.


Ticket Number:
  The alphanumeric number included as part of a Ticket which is unique to and which identifies a particular Entry and which is recorded in Panolotto’s Computer System and, for Entries purchased using Your Account, in Your Transaction History.


Transaction History:
  The history of payments into and out of Your Account, shown in the "My Account" section of the Site and Application


Validation Requirements:  
Panolotto’s Entry validation requirements referred to in Rule 6 or as otherwise determined by Panolotto from time to time.


Winning Entry:  
An Entry which entitles You to a Prize and which meets all the Validation Requirements.

Winning Numbers:
  The numbers and/or letters used to determine the Winning Entries for a particular or specified Game.


You:
  The holder of an Account who is eligible to buy Entries using that Account whose Account has not been terminated, cancelled, suspended or closed.



17. Contact Addresses
:  E-mail Only  info@panolotto.com  Website www.panolotto.com